Shipping & Order
When your order is shipped, you will get an e-mail with tracking number and a link to track it.
Or you can can use the order information to inquire directly here.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We generally support changes before shipment, that is, you are allowed to modify simple address information within 12 hours after placing an order.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
The sealing wax is too hot, or the wax stamp hasn't cooled enough. Leave your wax stamp on the ice pack longer between seals or give some time for the wax to cool before pressing.
To get the clearest impression we recommend using a good amount of pressure when stamping. If your wax stamp is still creating a faint impression even when you are pressing hard, please send us an email to firstname.lastname@example.org with some photos of your wax seals - this will help us troubleshoot! Was this article helpful?.
We use a blend of waxes, pigments, and a flexibility additive to make our sealing wax. As our formula is proprietary to us we are unable to provide more information.
Yes, our sealing wax has been specially formulated to resist the stresses from mailing.
Custom Wax Stamp
Learn about our engraving process
Every order will be taken seriously, using the latest engraving machines for the first pass of engraving, and then experienced masters hand-polishing the details until the best work is presented to you.