We accept returns and exchanges of regular merchandise. Metgift will process your return or exchange within five days of receipt.
All product returns must be:
Unaltered in the original product packaging (for example: on the original strand)
Accompanied by a copy of the original invoice
With their original Metgift label and packaging
Defective Products
We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to the customer's country). The customer is liable to confirm with the Metgift service team an advisable shipping method.
Non-defective Products
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Product in Large Quantities
If you return a large number of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.
Return Tips:
1). Please contact customer service at services@metgift.com to fill out all the information and send it along with the return items, otherwise your return will not be processed and you will not get your refund.
2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.
3) . Declare the package as “Return Goods”, which will help you avoid customs fees.
4) . Please use local mail post to arrange the return.
5) . Please arrange the return of the package and offer us the tracking number and tracking website.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
Refund Method
You will receive a credit in the same form as your original payment: credit card, check, PayPal refund, or a credit to your Metgift account. If we are unable to process a credit to your credit card (expired, invalid, or closed accounts), we will provide you with a credit to your account to be used on future purchases.
Refund Amount
Products in original, pristine condition are returnable for a full refund of the purchase price in the form of your original payment method.
Exchanges
Product exchanges can be accepted on Metgift.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.
Additional Information
If you have any further questions, please feel free to contact us at support@metgift.com.